Shipping Live Animals Safely Is Our Top Priority

At Field Life Pets Division, the health and safety of every animal comes first. We take every precaution to ensure your new tarantula arrives healthy and ready to thrive.

Because we ship live animals, we carefully monitor weather conditions, verify shipping information, and communicate directly with every customer before an order is shipped.

Our goal is simple: deliver your new animal safely while providing an exceptional customer experience from start to finish.

The FLPD Shipping Promise

Every tarantula is packed as if we were shipping it to ourselves.

We never rush an animal out the door simply to meet a schedule. Before every shipment, we monitor weather conditions, verify delivery information, and choose the safest shipping option available.

If conditions are not safe for travel, we'll postpone shipping until they are.

We would rather delay your shipment a few days than risk the health of your animal.

Your tarantula's safety will always come before speed.

Live Animal Shipping Schedule

To provide the highest level of care and reduce the chance of unexpected carrier delays, live animals ship on:

• Tuesday
• Wednesday

All live animals are shipped via FedEx Next Day Air.

Non-live merchandise, supplies, and dry goods ship separately using USPS and are processed throughout the week.

Shipping Confirmation

Every live animal order is personally reviewed before shipment.

Prior to shipping, we will contact you to:

• Confirm your shipping address
• Confirm your preferred FedEx Hold Location or home delivery (when available)
• Verify weather conditions
• Schedule the safest shipping date

No live animal ships without this confirmation process.

FedEx Hold Locations

Whenever possible, we strongly recommend shipping live animals to a FedEx Hold Location.

Having your tarantula safely held inside a climate-controlled FedEx facility significantly reduces the amount of time the package spends on a delivery vehicle and provides the safest delivery option for live animals.

Home delivery may be available depending on weather conditions and your location.

Weather Delays

Live animals are never shipped when weather conditions could place them at unnecessary risk.

Shipping may be delayed due to:

• Extreme heat
• Freezing temperatures
• Severe storms
• Unsafe shipping conditions anywhere along the shipping route

If your shipment needs to be postponed, we'll contact you promptly to arrange the next safe shipping window.

Live Arrival Guarantee

Your live animal purchase is covered by our Live Arrival Guarantee when all shipping requirements are met.

To qualify:

• Orders shipped to a FedEx Hold Location must be picked up within 2 hours of being marked available for pickup.
• Home deliveries must be received on the first delivery attempt.
• Customers must contact Field Life Pets Division immediately if an issue occurs.
• Clear photographs must be provided when requested to assist with any guarantee claim.

If these conditions are met, your purchase remains fully protected under our Live Arrival Guarantee.

Home Delivery Requirements

If you choose home delivery, someone should be available to receive the package on the first delivery attempt.

If a package is left unattended on a porch, doorstep, mailbox area, or other unsecured location after delivery, the Live Arrival Guarantee is void.

Incorrect Shipping Information

Before every shipment, we confirm your shipping information with you.

If incorrect shipping information is provided or confirmed by the customer, any resulting loss or delivery issue becomes the customer's responsibility.

Please review your shipping information carefully during the confirmation process.

Carrier Delays

Although uncommon, carrier delays can occasionally occur.

If FedEx delays your shipment after it has been accepted into their network, your Live Arrival Guarantee remains in effect as long as all other guarantee requirements have been satisfied.

Lost Shipments

If a shipment is determined to be lost by the carrier, Field Life Pets Division will work with you to resolve the issue as quickly as possible.

Depending on inventory availability, we will either:

• Replace the animal with the same species.
• Offer a comparable substitute if you choose.
• Issue a refund if a replacement is unavailable.

Our goal is always to make the situation right.

Shipping Restrictions

Some animals may be restricted from shipping into certain states due to local laws and regulations.

For example, shipments into Maine may require state permit information before animals can be shipped.

Customers are responsible for ensuring they are legally allowed to own the species they purchase in their state or locality.

Local Pickup

Local pickup is available by appointment only.

Once your order is ready, we'll contact you to schedule a convenient pickup time.

We are not open for walk-in pickups.

Questions?

If you have any questions about shipping, weather holds, delivery options, or your upcoming order, we're always happy to help.

Email: contact@fieldlifepets.com

Phone/Text: (702) 909-1427

Thank you for trusting Field Life Pets Division. We appreciate the opportunity to be part of your tarantula-keeping journey and are committed to getting your new arrival to you safely.